Construction Equipment North America
ACD Reduce Noise

Three ways ActiveCare Direct

Reduces the noise to make telematics adoption easy

Data overload is a problem that many business owners and fleet managers fear when it comes to telematics adoption. There is only so much time in a day, and unfortunately, working to analyze the mountains of data that telematics provides is not something many have the time or expertise to manage effectively. ActiveCare DirectTM, the 24/7/365 telematics monitoring solution from Volvo helps take the added work out of using telematics data to improve your business. Here are three ways ActiveCare Direct reduces the noise of telematics:

1. Volvo does the work for you. With ActiveCare Direct, there is no need to spend hours going through data. The monthly fleet utilization reports send work versus idle percentages by machine type, by week and by month across the entire fleet. Also receive model stats which provide an easy comparison of individual machine stats in a data chart to help identify outliers that are burning more fuel than others, machines that are underutilized and may need to be reallocated and machines nearing service intervals.

2. You receive actionable insights for your fleet. Not only will you receive reports that save valuable time, but upon receiving the reports, your dealer will have reviewed the report and will call out action items — such as instances of machine misuse — outline why they are important, what can be done to fix the problem and what are potential savings or issues that can arise if the problems are not rectified.

3. Alerts are sent only when you need them. One reason that telematics adoption is challenging is the abundant number of machine alerts that are delivered may or may not require action — leaving you unable to determine what is important and creating more work. However, through ActiveCare Direct, all information from your machines are sent through the Volvo Uptime Center and only create and send cases to the dealer or customer when an action is required to keep a machine up and running. For example, 16,000 fault codes are triggered by machines and sent to the Volvo Uptime Center each week. Because of prioritization of the alerts based on the need to take action, only approximately 200 cases are created and sent to dealers and customers each week. Machine alerts are prioritized as follows:

Priority 1: These cases go to dealers with the option of going to the customer, and include scenarios that put the machine at risk of going down.

Priority 2 and 3: These cases go only to dealers and include things that won’t put the machine down. The dealer may reach out to discuss the alert and make recommendations.

Priority 4: These cases involve service planning (such as a 500-hour service interval) and send an alert so you can plan accordingly. 

Learn more about how ActiveCare Direct can reduce telematics noise and improve your business by contacting your local dealer or visiting