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ActiveCare® Direct

Don’t waste time digging through a flood of fault codes from your current fleet management solution. Let us monitor the data for you, and we’ll let you know if a critical issue needs attention. You can also monitor trends to help prevent costly downtime. 

Right now, get ActiveCare Direct free for one year on all new machine purchases equipped with the CareTrack fleet tracking system.
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Volvo excavator loading an articulated dump truck with ActiveCare Direct telematics fleet management overlays.

Turn data into action

CareTrack collects your fleet telematics data — ActiveCare Direct filters it. You get only the critical alerts that actually matter.

Prevent costly downtime

Catch red flags early, then schedule a quick fix instead of losing days to a major failure.

Get expert fleet monitoring

Volvo and your dealer monitor your heavy equipment 24/7 and provide a clear action plan for every priority fix.

How does ActiveCare Direct work?

Icon for the Volvo CareTrack fleet telematics system that feeds ActiveCare Direct fleet monitoring.

Connect

Install CareTrack to begin capturing real-time telematics data on machine health, location and performance across your fleet.
 

Magnifying glass icon over a fleet utilization graph representing ActiveCare Direct telematics analysis.

Analyze

ActiveCare Direct, with support from Volvo experts, analyzes your fleet telematics data to separate minor fault codes from the critical issues that require attention.

Chart and checkmark icon representing the ActiveCare Direct fleet monitoring action plan.

Act

You and your Volvo dealer receive clear, prioritized alerts with a specific action plan to keep things on schedule.

Mr. DiGG learns how to cut out the telematic noise.

Data is only useful if it’s actionable. Watch as Ryan discovers how ActiveCare Direct cuts through telematic noise to provide clear, real-time solutions. See how proactive monitoring helps your dealer arrive with the right parts to fix the problem the first time — saving you time and helping prevent costly failures.

Ready to make heavy equipment monitoring easy?

Submit the form below and we’ll reach out to help you determine if our ActiveCare Direct fleet management solution is right for your business. 

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Equipment Request

Your request is very important to us. We guarantee that your request will be handled quickly and appropriately. Your request will be directed to your local dealer who is equipped to give you the accurate answers to your needs.

Parts Request

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To submit questions or comments to your local Volvo dealer please complete the following information.

Attachment Request

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Your questions answered

While CareTrack is our fleet tracking system that captures raw machine data, ActiveCare Direct does the work of filtering and prioritizing that data for you. Instead of having to sort through constant alarm codes, you receive only critical alerts that require immediate action. See which one is right for you.

Most fleet telematics systems just hand you raw data and leave the sorting to you. ActiveCare Direct is different because the software and Volvo experts do the heavy lifting — filtering out the noise and providing your dealer with a clear action plan usually before you even realize there’s a problem.

Check our eligible machine list for a general guide, then contact your local Volvo dealer. They’ll confirm your fleet’s specific compatibility and help you activate your monitoring.

Yes. If your machine is compatible and has the required CareTrack hardware, you can still get the benefits of expert heavy equipment monitoring. Contact your dealer to check your hardware and get your older equipment enrolled.

No. You don’t need to be a data expert or know what every fault code means to run an efficient fleet. We handle the technical side by deciphering the data for you, so you can focus on managing your crew instead of a screen.

That depends on what’s happening with your fleet, but we only notify you and your dealer only with cases that require immediate action.

Yes. You get one year of ActiveCare Direct free with the purchase of any new machine equipped with CareTrack. Your Volvo dealer will confirm your machine’s eligibility and handle the setup during your purchase.

Yes. If your machine has the required construction telematics hardware, we can easily add the filtering and monitoring power of ActiveCare Direct to your existing CareTrack system. Contact your dealer to check your machine’s connection and start your enrollment.

Fleet monitoring insights and resources

Predict and Prevent Downtime

Learn how to use machine data to catch technical red flags before they stop your work.

Improve Machine Uptime

Make Sense of Confusing Fault Codes

Watch side-by-side examples of how we translate complex telematics codes into clear instructions you can act on.

See the Difference

See How Idling Impacts Profits

Even small reductions in idle time can boost your machine’s resale value and lower maintenance costs.

Stop Losing Money
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