Construction Equipment
New Zealand
Customer Support Agreements are service packages tailored to include tools and services that suit your needs. These packages offer a number of benefits for your business.
Strong partnership
Customer Support Agreements strengthen the relationship between dealer and customer. Regular service checks encourage both parties to keep in touch, creating a unique partnership.
Cost control
With a Customer Support Agreement, an agreed price per hour helps you plan your operations, reduce your risk and make you more competitive in bidding for contracts.
Focus on core business
Customer Support Agreements give you peace of mind to focus on the most important parts of your business. Choose the areas in your business that need improving to ensure correct and smooth operations take place at your job site.
Maximize uptime potential
Trained Volvo Service Technicians and Volvo analysis tools use the latest technology to monitor machine operation and performance, ensuring maximum uptime potential.
Create a successful relationship with your Volvo machine! Advice on how to get the most from your investment. The secret is a Customer Support Agreement.
With four Customer Support Agreements to choose from, you can pick the best package to suit your needs.
Choose between Gold, Silver, Blue and White.
The Gold Customer Support Agreement is our most comprehensive offer. This agreement offers preventive maintenance, inspections and needed repairs carried out by trained Volvo Service Technicians. Your dealer will perform the same actions as a blue agreement including repair on all parts to meet the high expectations of productivity and uptime.
The Silver Customer Support Agreement offers the same actions as a blue agreement as well as carrying out repairs on selected components.
The Blue Customer Support Agreement offers preventive maintenance and inspections. Analysis tools and services like CareTrack, Volvo Oil Analysis and MATRIS analysis can be included to monitor your machine.
The White Customer Support Agreement offers regular machine inspections carried out by trained Volvo Service Technicians on all vital parts and functions.
