We take a proactive approach, gathering the vital feedback that makes your business a success. We regularly conduct customer satisfaction surveys to ensure we are meeting our customers’ expectations; we use this valuable information as a key source when working with continuous improvement.
We also carry out independent ‘Voice of the Customer’ surveys. These surveys give us insight into our standard of availability, delivery, and after-sales service, including availability and quality of parts and timeliness of technical support.
Customer tailored solution
Customers use machines in differing ways and for a wide variety of tasks, so to improve the quality of service and product offering, we uses a segmentation approach. This gives an in-depth knowledge of each stage of every industrial application our machines operate. By understanding the processes involved, we can help customers develop better machinery and optimize each machine in our portfolio to provide a complete tailored package for the customer.