It’s easy to agree that satisfying the needs of our customers throughout the lifecycle of their equipment is the heart and the soul of delivering quality. But it’s another thing again to discover exactly what those needs are and translate them into the right products and services – the ones that help you grow your business.
Our customers range from large construction companies to small family-run operations active in a wide spectrum of enterprises, activities and applications. But what they all have in common in the increasingly competitive environments they do business in and the stringent demands these environments place on our products and services
What do customers say?
We put a great deal of time and effort into systematically gathering feedback and information about what you require from us. One example of how we do this is our Customer Satisfaction Surveys, which we use to learn about purchasing and ownership experiences.
Conducted regularly around the world by independent researchers, Customer Satisfaction Surveys ultimately result in a number of Key Performance Indicators. These include, for example, delivery precision, availability and quality of service and parts, technical support and other measurable performance criteria. Which we and our dealers act upon – and then we measure again.