Volvo Construction Equipment’s Parts Distribution Center in the UAE is celebrating five years of getting parts to dealers and customers faster.
Long before building the parts distribution center (PDC) in the Emirati port town of Jebel Ali in 2006, Volvo Construction Equipment (Volvo CE) maintained a presence in UAE to assist with the Middle East’s sales needs, but when dealers needed spare parts, they had to wait for shipments to arrive from Eskilstuna, Sweden. The company took the initiative to open a new parts center to get machine parts to dealers and customers quickly and efficiently and to maintain customer machine uptime – crucial for those working on harsh desert jobsites. Now, five years later, Volvo CE’s UAE parts center is celebrating the company’s strengthened aftermarket parts support network in the region and having transformed the way dealers and customers do business.
“Having the PDC in Dubai has had a positive impact on the machine availability situation in the Middle East,” says Anna Norinder, general manager of the parts center. “It is a very important part of Volvo CE’s commitment to delivering ultra-reliable machines.”
The 8,000-square-meter PDC warehouse serves the entire Middle East – including the rest of the United Arab Emirates, Saudi Arabia, Bahrain, Yemen, Oman, Syria, Pakistan, Jordan, Lebanon, Afghanistan, Iraq, Qatar, Kuwait and Syria – all countries where Volvo CE is present. The facility also houses a competence development center for technician and other training.
More parts, delivered faster
Because it’s open six days a week and operates a call-out service on the seventh day, the PDC contributes strongly to the overall uptime of machines in the region. Having a local Middle Eastern PDC has also been good news for dealerships, which now need to keep fewer parts on hand in their own facilities.