VOLVO CONSTRUCTION EQUIPMENT

Volvo Construction Equipment is the world's largest manufacturer of articulated haulers and wheel loaders, and one of the world's largest manufacturers of excavation equipment, road development machines and compact construction equipment.

Volvo Construction Equipment continues to evolve as a total solution provider and to develop its segmentation approach to customer needs. In line with the Group's strategy to increase to grow within soft products, Volvo Construction Equipment continues to expand its soft products offering, including remote machine monitoring systems and uptime services.

The rental business has expanded with 15 new rental stores in North America, Europe and other markets.

AT THE CORE OF EVERYTHING WE DO

Volvo has a great heritage of engineering excellence. The Volvo Construction Equipment is designed around the people who use it. It's built to work harder, for longer. To be kinder to the environment.

The company's philosophy summarizes what we want our customers to think about us. It forms a core to our thinking - a reminder and summary of the overall design approach.

That approach is of course based in the Volvo values of quality, safety and environmental care and the Volvo people-first design principles. Everything we do in designing, building and delivering equipment for our customers should fit in with our philosophy and the Volvo values.

Volvo Construction Equipment Industry Segments and Customer Types


Industry Segments

 Industrial Type

Customer Types

        Customer type

Sales & Marketing

The Sales & Marketing function is the main commercial interface to the customers and markets via four regions (Americas, APAC, China and EMEA) and Key Account Management.

It drives globally Marketing, Customer Solutions, Commercial Management and Processes & Systems and Core Values.  

SALES REGION EMEA (Europe - Middle East - Africa)
± 70 Region EMEA operates across four hubs namely North, West, East and South.
(HQ in Eskilstuna, Sweden)

SALES REGION AMERICAS
± 70 dealers in North America and Latin America.
(HQ in Shippensburg, Pennsylvania, USA)

SALES REGION APAC
± 35 dealerships divided into 4 hubs (India, Korea, Southeast Asia and Oceania) to manage all aspects of the business.
(HQ in Singapore)

SALES REGION CHINA
The region has ± 40 dealers, which are fully responsible for the Volvo brand in China.
(HQ in Shanghai, China)

CUSTOMER SUPPORT

An investment in a Volvo machine is an investment in the
health of your business, so we make sure it comes with a
commitment to provide you world class service and parts
for the entire life of that investment.

Volvo machines are engineered to operate in some of the
harshest conditions on earth. Our mission is to keep your
machines working at optimum efficiency and get them back to
work faster when they need service.

We help protect your business - and your profits - from
the ground up.

We understand total cost of ownership and how it relates
to your ability to control your business. That's why we
offer a full range of products and services, backed by
the expertise only we can offer, for the total care of your
Volvo machine.

We are at your service. With a global reach and a
commitment to deliver the solutions you need, we may
be one of the most important business decisions you
make.

VOLVO USED EQUIPMENT

 Volvo CE Quick Facts for internet

Are you in the market for used equipment?
The Volvo Used Equipment Network exists to help you to find the right used machine, of the right quality, for your requirements - and always with the high level of service you would expect from an authorised Volvo dealer.

Volvo is the partner you can trust to help you to select the best used equipment for your needs. We also offer a bespoke refurbishment service.

From the machines that we have, we select those Volvo machines that qualify to undergo an inspection and refurbishment process that will result in them becoming Volvo Approved Used Equipment.

These carefully selected machines are meticulously inspected by Volvo Service Technicians and then subjected to rigorous testing. Every machine that passes becomes Volvo Approved Used Equipment certified.

 Volvo CE Quick Facts for internet

How stringent are these tests? Well, we asked ourselves what we would look for in a quality used machine - and we began there. That's why buying Volvo Approved Used Equipment is probably as close to buying a brand new Volvo machine as you can get.

To find out more about Volvo Approved Used Equipment, please visit your local Volvo dealer or go on-line at http://edit.volvoce.com/used

VOLVO APPROVED USED EQUIPMENT

 Volvo CE Quick Facts for internet

Volvo Road Machinery is also part of the Volvo Approved Used Equipment programme.

Unlike other machines, the process of inspection and refurbishment for Road Machinery is handled in the same factory the machine was actually built in.

Machines in this category are mostly pavers, although compaction equipment is increasingly becoming available.

To check the latest availability of Road  Machinery and other Volvo Approved Used Equipment, please visit our website at http://edit.volvoce.com/used

Genuine Volvo Parts
Volvo machines can perform as they do because of
the seamless interaction of thousands of mechanical
and electronic parts. Each one is specifically designed
or selected by Volvo engineers to work in unison and
provide perfect fit and function. There is no better way
to protect the functional integrity of a Volvo machine
than to fit it with only Genuine Volvo Parts.

Volvo Trained Technicians
Your authorized Volvo dealer's service team is where
Volvo technology and Volvo trained expertise come
together to provide industry leading diagnostic tools and
techniques. Here you find the most up to date knowledge
and tools to keep your Volvo machine performing like a
champion.

CUSTOMER SUPPORT: CUSTOMER SUPPORT AGREEMENTS

A Customer Support Agreement is an invaluable way
to plan, manage and control machine operating costs.
As the needs of businesses vary, so do our Customer
Support Agreements. From simple inspection and
reporting, to totally fixed and planned service cost - we
have the plan structured to fit your business needs.

THE GOLD AGREEMENT
Gold Agreement 
• A worry free, full service, maintenance and repair contract. Fixed costs guaranteed for the life of the agreement (excluding site damage).
• Complete, certified service history, providing highest resale potential for your machine.

THE SILVER AGREEMENT
Silver Agreement 
• Our most fl exible agreement.
• Add or delete features during the term of agreement.
• Tailor it to changes in machine use.
• Lets you set the extent to which you are covered for major repairs.

THE BLUE AGREEMENT
Blue Agreement
• Your best way to achieve fixed costs for regular service and
maintenance work.
• Includes MATRIS machine operational analysis - our state of the art tool for assessing a machine's operational patterns.
• Regular machine software updates to give your machine our latest improvements.

THE WHITE AGREEMENT
White Agreement
• Regular machine inspections by Volvo trained technicians.
• Detailed inspection reports to support effective service
planning and enhance machine resale value.
• Regular machine analysis to support maximum machine
performance.

CUSTOMER SUPPORT: CARETRACK

Monitor your machines - from wherever you are
CareTrack is the Volvo Construction Equipment state-of-the-art telematics system. It is standard equipment on most larger Volvo machines* and comes with a 3 year activation at no charge.  With CareTrack as part of your machine, unlocking the benefits of this intelligent piece of equipment could not be easier - just ask your dealer to activate it to get started.  CareTrack is designed to work with the electronic control system in your Volvo machines, providing the information which can help you optimize productivity and increase machine utilisation.

 *In markets where CareTrack is available

Now you have the power to drive your business
forward by making the most of your Volvo machine.
Maximize production, minimize costs and improve
fl eet effectiveness. You can optimize your machine
investment - shift by shift, job by job.