2016 Fuel Efficiency Guarantee Program Customer FAQs
Why is Volvo offering this program?
We’re so confident in the money-saving fuel efficiency of our world-class excavators, articulated haulers, and wheel loaders, we guarantee it.
What equipment is included?
All new Volvo excavators, articulated haulers, and wheel loaders purchased during the program qualify for the guarantee. Models A25F, A25G, A30F, A30G, A35F, A35G, A35F FS, A35G FS, A40F, A40G, A40F FS, A40G FS EC220D, EC220E, EC250D, EC250E, EC300D, EC300E, EC340D, EC350E EC380D, EC380E, EC480D, EC380E, EC700C, L150G, L150H, L180G, L180H, L220G, L220H, L250G, L250H and L350F are qualified.
Short swing, long reach, and high reach excavator models are excluded.
Are dealer-owned rental fleet sales allowed?
Yes. Units sold from dedicated dealer owned rental fleets (DORF) and units under the Rental Fleet Builder program maintain eligibility. Units must be less than 36 months of age from original wholesale invoice date with less than 5,000 hours to qualify for this program. If the machine has 2,500 hours at the time of program registration, the machine will qualify for 2,500 program hours.
Does Volvo provide a FREE CareTrack® system and subscription?
All new Volvo excavators, articulated haulers, and wheel loaders include a standard, six-year CareTrack subscription and hardware.
Does the program require that I sign a Customer Support Agreement (CSA)?
No. Machines with a CSA will receive reimbursement for overage at $1.50 per gallon. Machines without a CSA will receive reimbursement for overage at $0.75 per gallon.
How often is fuel efficiency monitored?
Fuel efficiency is monitored monthly. Program reimbursement readings are captured and paid twice per year, as of July 1 and December 31.
What is the process if CareTrack cites machine-rated fuel levels exceed stated model-rated fuel levels?
The Volvo CareTrack team measures consumption using the Volvo CareTrack machine utilization report readings. The team will also analyze the operating history and will inform your dealer and Volvo Construction Equipment support staff of possible areas of improvement, including operating counselling and training. Your dealer will contact you with details and reimburse you, as applicable to the program, through a parts credit.
When does program activation for each machine start?
Machines must be enrolled in the program within 30 days of the sales date to qualify.
How do I enroll in the program?
Your dealer will assist you with completing a Fuel Efficiency Guarantee Program enrollment form. Enrollment forms must be submitted via email to NAfuel@volvo.com.
Is the Fuel Efficiency Guarantee transferable to another customer?
No. The guarantee is non-transferable and available in the U.S. and Canada only.
Where can I go to find out more about this offer?
Contact your Volvo sales team, or Hilton Wood, Telematics Support Specialist
New excavators, articulated haulers, and wheel loaders purchased from Volvo Construction Equipment dealers. Machines must have a CareTrack subscription to qualify.
-Program guarantee covers machines up to 5,000 hours or two years from customer purchase date, whichever occurs first
-Qualifying models: Models A25F, A25G, A30F, A30G, A35F, A35G, A35F FS, A35G FS, A40F, A40G, A40F FS, A40G FS EC220D, EC220E, EC250D, EC250E, EC300D, EC300E, EC340D, -EC350E EC380D, EC380E, EC480D, EC380E, EC700C, L150G, L150H, L180G, L180H, L220G, L220H, L250G, L250H and L350F are qualified.
-Machines must be enrolled in the program within 30 days of sales date.