Volvo Construction Equipment is unveiling a new approach to its comprehensive services and solutions portfolio.
Introducing Volvo Services, a comprehensive portfolio of product and service offerings that are designed for new and existing Volvo customers. The portfolio provides greater clarity on both the range of offers, as well as the value they deliver to customers’ operations. Volvo Services not only complement Volvo machines, but also respond to customer needs – whether that be the purchase of a new product or a complete solutions package to help their businesses.
All Volvo customers have access to the combined expertise of the global dealer network, around-the-clock after-sales service, world-class parts availability and comprehensive warranties. Additionally, with the larger machines, customers can also enjoy the benefits of CareTrack – the telematics system from Volvo, giving vital information such as machine hours and positioning. It’s the basis of everything that Volvo Services offers and comes with every Volvo machine.
To better understand the complete Services offering, Volvo has segmented it into nine categories:
The new portfolio makes it easier for customers to choose a combination of services that bring value to their business. These can be packaged into a single, customizable agreement – called a Volvo Services Agreement.
Uptime Services is proven to cut repair costs and unplanned machine downtime, helping customers keep their machines and businesses up and running. Utilizing innovative technology, Volvo dealers remotely monitor customers’ machines. Any problems can be diagnosed early and corrective steps taken towards a sustainable solution. With the latest software, customers can stay on track, thanks to planned servicing and flexible maintenance and repair options that are designed to maximize uptime and reduce repair costs.
Within Fuel Efficiency Services is a range of consultancy and fuel reports that lower operating costs of new and existing Volvo machines. With machine information on-hand, customers can implement corrective actions, such as operator training that improve working practices and ensure long-term fuel efficiency.
Productivity Services includes a host of advanced solutions to improve and maintain site productivity. Operator behavior, site setup and machine configuration are just some of the many factors within Productivity Services that can be refined to boost productivity. Customers can choose from various machine options, Assist solutions and training packages to enhance the performance of their existing Volvo fleet – helping them do more and earn more.
Safety is built into every design element of Volvo machines. Safety Services offers a range of features to help reduce the risk of accidents, interruptions and unexpected costs. The vision of zero accidents demonstrates our commitment to the safety of all personnel and equipment; ensuring employees get the job done – and home – safely.
Volvo understands that a new machine isn’t always the right fit for every customers’ business. With New Life Services, Volvo customers can choose from a range of solutions – from factory-manufactured components to an entire machine overhaul – and flexible packages, tailor-made to bring Volvo machines back to their best. By giving hardworking Volvo machines the makeover they deserve, New Life Services optimizes the long-term investment value and total cost of ownership.
Genuine Volvo Parts have undergone extensive testing to ensure the highest standard of productivity and machine uptime. The array of readily available parts – all backed by Volvo warranty – help customers protect their investment, extend machine lifecycle and guarantee long-lasting performance.
From a wide range of Volvo Attachments, Volvo customers can choose the best match to get the most of their machine. Because every part is just as important as the next, the wide range of Volvo attachments is purpose-built for Volvo machines, resulting in a secure and reliable unit that delivers improved cycle times, fuel efficiency and lower total cost of ownership.
Volvo knows business finance and its dedicated team of experts are committed to helping customers succeed. Financial Services offers flexible financial and insurance solutions to protect and grow customers’ businesses. From a single unit to an entire fleet, Financial Services offers tailor-made payment schemes to match individual priorities.
Flexibility is the logic behind Rental Services, developed to support customers in finding the most suitable temporary solution. Whether it’s a single machine or an entire fleet, Volvo can customize a rental package to ensure every job is completed on time and within budget. Quality assurance and maintenance support come as standard, and with expert advice from Volvo dealers, customers can rest assured they can get what they need, when they need it.