Tayeb Bahou, 3B-Inter
I’m Tayeb, and I’m the managing director of a Rental company in Aix En Provence. If I had to sum up Volvo excavators in three words, I’d say “Reliability, reliability, reliability!”
A BRAND THAT I CAN TRUST
We started in 2012 with 2 Volvo EC460B machines, but today we have 18 Volvo units in our GPPE fleet. Our customers appreciate our Volvo machines – not least for their productivity, and their simplicity of use. When a customer is renting from us but using their own operator, the intuitive controls on a Volvo are an essential part of maintaining high productivity. Our customers are always very satisfied with our Volvo machines – and the extensive range of Volvo attachments enables us to provide good solutions regardless of the challenges they are facing.
EXCELLENT RESIDUAL VALUES
The total cost of machine ownership is also an important factor – and one in which Volvo really shines. We usually keep our machines for 7-8 years or 10,000 hours. We need quality excavators and exceptional after-sales support to achieve 10,000 hours of productive work and with our Volvo dealership, Payant Paca, that is exactly what we get. And when it’s time to trade the machine in, the residual value of a Volvo at 10,000 hours is generally far better than with competitor machines. That is an important part of the buying decision, and Volvo understands this and helps us to achieve the best deals.
A DEALERSHIP NETWORK THAT CARES
The Volvo brand has a strong history, but it is also recognised as being a company that continually evolves to meet the changing needs of the industry. These days, after-sales support is as important as the machine itself – because even the best machine occasionally breaks down. If we ever have any problems, local Volvo service engineers will be on site fast – usually the same day. They diagnose the fault, and have us up and running again within a few hours. If we need a replacement part couriered overnight, they’re back the next morning to fit it. We cover our machines with a Volvo 5-year warranty maintenance contract. And because some of our customers are the biggest contractors in France, our machines get used right across France. So access to the strong national Volvo dealership network support is invaluable to us.
How would I sum up my opinions of Volvo excavators? I’d say general reliability is key, whatever you’re doing, and Volvo excavators offer unrivalled reliability.