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Customer Support Agreements

With Customer Support Agreements, you can mine quarries and build roads with maximum uptime, expert knowledge and enhanced productivity. You can also have an impact on infrastructure in towns, cities and countries anywhere in the world with full support from your Volvo dealer.

When you and your Volvo dealer customize an agreement that best fits your needs, you have access to a Volvo technician that is trained on and knows your machine. You will come to trust this person with the maintenance of your machine investment and with how to make the best use of your Volvo to make you the most money.

Key benefits of Customer Support Agreements include:

Dealer relationship/partnership

Volvo Customer Support Agreements strengthen the customer dealer relationship
Customer Support Agreements strengthen the relationship between dealer and customer, allowing the dealer technician to make sure your machine is up and running its best.

Focus on your core business

 Volvo Customer Support Agreements help you focus on your core business
Customer Support Agreements can help you to focus on the most important part of your business with complete peace of mind.

Cost control

Volvo Customer Support Agreements give you maximum cost control
An agreed price per hour helps you plan your operations, reduce your risk and make you more competitive in bidding for contracts.

Maximize uptime potential

Volvo Customer Support Agreements maximize your uptime potential
The Volvo Service Program is a set of specific actions and checks that are performed by trained Volvo Service Technicians on your machine.

Agreements:

White:

Volvo White Customer Support Agreement

Your dealer will perform a certain level of set inspections agreed with the customer

Blue:

Volvo Blue Customer Support Agreement
Your dealer will perform preventive maintenance according to the Volvo Service program

Silver:

Volvo Silver Customer Support Agreement
Your dealer will perform the same actions as a blue agreement including repair on selected components

Gold:

Volvo Gold Customer Support Agreement
Your dealer will perform the same actions as a blue agreement including repair on all parts to meet the high expectations of productivity and uptime

Volvo Customer Support Agreements offer service and maintenance with maximum cost control and minimum downtime.

Find out how the Volvo Customer Support Agreements can improve your efficiency: