2014 Fuel Efficiency Guarantee Program Customer FAQs

Why is Volvo offering this program?
We’re so confident in the money-saving fuel efficiency of our world-class excavators, articulated haulers, and wheel loaders, we guarantee it.

What equipment is included?
All new Volvo excavators, articulated haulers, and wheel loaders purchased during the program qualify for the guarantee. Models A25F, A25G, A30F, A30G, A35F, A35G, A35F FS, A35G FS, A40F, A40G, A40F FS, A40G FS, EC220D, EC250D, EC250E, EC300D, EC300E, EC340D, EC380D, EC380E, EC480D, EC700C, L150G, L150H, L180G, L180H, L220G, L220H, L250G, L250H and L350F are qualified.

Short swing, long reach, and high reach excavator models are excluded.

Are dealer-owned rental fleet sales allowed?
Yes. Units sold from dedicated dealer owned rental fleets (DORF) and units under the Rental Fleet Builder program maintain eligibility. Units must be less than 36 months of age from original wholesale invoice date with less than 5,000 hours to qualify for this program. If the machine has 2,500 hours at the time of program registration, the machine will qualify for 2,500 program hours.

Does Volvo provide a FREE CareTrack® system and subscription?
All new Volvo excavators, articulated haulers, and wheel loaders include a standard, six-year CareTrack subscription and hardware.

Does the program require that I sign a Customer Support Agreement (CSA)?
No. Machines with a CSA will receive reimbursement for overage at $1.50 per gallon. Machines without a CSA will receive reimbursement for overage at $0.75 per gallon.

What is the measured model-rated fuel level for each model?

Model

Consumption: Gallons

Consumption: Liters

A25F/G

6 gallons per hour or less

22.7 liters per hour or less

A30F/G

7 gallons per hour or less

26.5 liters per hour or less

A35F/G FS

8 gallons per hour or less

30.3 liters per hour or less

A40F/G FS

9 gallons per hour or less

34.1 liters per hour or less

EC220D

4 gallons per hour or less

15.1 liters per hour or less

EC250D/E

5 gallons per hour or less

18.9 liters per hour or less

EC300D/E

6 gallons per hour or less

22.7 liters per hour or less

EC340D

8 gallons per hour or less

30.3 liters per hour or less

EC380D/E

9 gallons per hour or less

34.1 liters per hour or less

EC480D

10 gallons per hour or less

37.9 liters per hour or less

EC700C

14 gallons per hour or less

53.0 liters per hour or less

L150G/H

4 gallons per hour or less

15.1 liters per hour or less

L180G/H

5 gallons per hour or less

18.9 liters per hour or less

L220G/H

6 gallons per hour or less

22.7 liters per hour or less

L250G/H

7 gallons per hour or less

26.5 liters per hour or less

L350F

9 gallons per hour or less

34.1 liters per hour or less





















How often is fuel efficiency monitored?
Fuel efficiency is monitored monthly. Program reimbursement readings are captured and paid twice per year, as of July 1 and December 31.

What is the process if CareTrack cites machine-rated fuel levels exceed stated model-rated fuel levels?
The Volvo CareTrack team measures consumption using the Volvo CareTrack machine utilization report readings. The team will also analyze the operating history and will inform your dealer and Volvo Construction Equipment support staff of possible areas of improvement, including operating counselling and training. Your dealer will contact you with details and reimburse you, as applicable to the program, through a parts credit.

When does program activation for each machine start?
Machines must be enrolled in the program within 30 days of the sales date to qualify.

How do I enroll in the program?
Your dealer will assist you with completing a Fuel Efficiency Guarantee Program enrollment form. Enrollment forms must be submitted via email to NAfuel@volvo.com.

Is the Fuel Efficiency Guarantee transferrable to another customer?
No. The guarantee is non-transferable and available in the U.S. and Canada only.

Where can I go to find out more about this offer>
Website: volvoce.com/NAfuel
Email: NAfuel@volvo.com
Contact your Volvo sales team, or Hilton Wood, Telematics Support Specialist

Eligible machines:
New excavators, articulated haulers, and wheel loaders purchased from Volvo Construction Equipment dealers. Machines must have a CareTrack subscription to qualify.

  • Program guarantee covers machines up to 5,000 hours or two years from customer purchase date, whichever occurs first
  • Qualifying models: A25F, A30F, A35F, A35F FS, A40F/G, A40F/G FS, EC220D, EC250D, EC300D, EC340D, EC380D/E, EC480D, EC700C, L150G, L180G, L220G, L250G/H, and L350F
  • Machines must be enrolled in the program within 30 days of sales date